As individuals and businesses continually seek that competitive edge, the subject of Emotional Intelligence is more frequently raised although it is still a relatively recent mainsteam development. I have undertaken much reading on this area and have even gained a certification in the BarOn Emotional Intelligence instrument to assist in my coaching.
It is useful to understand the differentiation between the various "Qs":
IQ > EQ > SQ
IQ (Intelligence Quotient) - a measure of an individual's intellectual, analytical, logical and rational abilities. (Steven Shien J. and Howard E. Book, The EQ Edge, (2006))
EQ (Emotional Intelligence) - an array of non-cognitive(emotional and social) capabilities, competencies and skills that influence one's ability to succeed in coping with environmental demands and pressures (Reuven Bar-On, BarOn Emotional Quotient Inventory (EQ-i) Manual, (1997))
SQ (Social Intelligence) -a shorthand term for being intelligent not just about our relationships but also in them (Daniel Goleman, Social Intelligence, (2006)
Why is this area getting so much attention, particularly in the business area? The following summary of benefits various organisations gained from basing certain business decisions on EQ is quite revealing:
Business Case for Emotional Intelligence
The following study shows how to promote Emotional Intelligence in organisations:
Guidelines for Best Practice in Promoting Emotional Intelligence
The good thing about both EQ and SQ, but not IQ, is that with awareness and training, it can be enhanced and developed.